Shipping, Returns & Exchanges
SHIPPING
Shipping will be calculated at checkout and varies depending on location.
All orders will be dispatched from our warehouse within 3 working days – but we endeavour for same day dispatch. Majority of orders are sent through Australia Post.
We offer free shipping on all domestic (Australian) orders over $89.
From time to time, International orders may take longer to ship out, due to the extra paperwork associated with oversees orders
All orders (domestic and international) may experience the occasional delay due to customs clearance or postal service processes — these unfortunately are out of our control.
We will email your tracking number after your order has been dispatched.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it (unused). It must also be in the original packaging. Items may be tried on, but not used.
To receive a size exchange, please email us with your order number and what size you would like to exchange for. We will then advise you on what to do next.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days.
The buyer is responsible for all shipping costs related to shipping goods back to us.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@equestrian-collective.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. To receive a sizing exchange if you have the wrong size, the item needs to of been tried on only. We will not exchange worn clothing. If you need to exchange it for the same item, send us an email at hello@equestrian-collective.com and send your item to: PO Box 293, Newstead, Tasmania, 7250, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: PO Box 293, Newstead, Tasmania, 7250, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
